December 9, 2009

ISOQUALITY. PO Box 941715, Simi Valley, CA, 93094

Dear ISOQUALITY,

It is always nice to hear great things about our products. We have many testimonials and references on our website. However, this week we received an e-mail from a client (The Mirachem Corporation) who was asked three questions about CIS by a company considering purchasing CIS Software.  When we read their response to these questions, we asked Kiersten Summers from The Mirachem Corporation if we could share this information with our resellers and customers and they agreed.

These types of references re-affirm that our software and business model will grow and will continue to be successful. Please feel free to share this with your potential clients.

The Questions:  (potential customer’s name is confidential at this point)

We are currently evaluating CIS software.  Your name was given to me as reference.  Your brief answers to the following questions would be greatly appreciated and would help us in our evaluation. 

•1.       What do you like most about CIS?

•2.       What do you like least about CIS?

•3.       Do you recommend it?

The Response from The Mirachem Corporation:

I would be happy to answer any questions you have on CIS.

1. CIS is a very easy system to organize and track all aspects of your quality system. It functions as a database and with the customizable fields you have limitless ways to be able to view, sort and report your data. Since it is web based, there is no software to worry about IT having to keep up to date on all machines. Remote staff can easily enter data from on the road instead of having to remember when they get access to the office. Reports can be done in either table format (that you can copy and paste into Excel) or graphs.

• 2. CIS is still being improved by user feedback. The downsides are that this is not a product that has been perfected, but the big pro that goes hand in hand is that the designers actually WANT you to suggest changes/upgrades/new items. Instead of just putting out a product and saying here it is – they give you a tab to report any problems and suggestions. They have already incorporated a couple of suggestions from our company in their updates.
• 3. I use CIS on a daily basis and would highly recommend it to anyone who is using ISO 9001:2008 or other ISO quality systems. I just had our surveillance audit yesterday and the auditor was impressed with the amount of data we have in the system. We attribute that to the ease of everyone being able to enter their own information instead of having that all reside with the quality manager. In addition, everyone can run reports on their open action items, the system will send them reminder emails directly and the quality manager doesn’t have to be the “nag” to make sure everyone is accomplishing what they need to do.

In summary, we would not have even become ISO certified if we did not have this software, it makes the daunting task of certification manageable and instead of just being certified, we are daily finding valuable quality improvements to our processes based on the data we collect.

Please let me know if you have any further questions.  You can contact me directly, my information is below.

Thank you,

Kiersten Summers

The Mirachem Corporation

PO Box 14059  Phoenix, AZ 85063-4059

602-415-9262 ph  -  602-353-1411 fax

ks045@mirachem.com